The Go-Ahead Group has teamed up with CitySwift, a platform that helps improve public transport performance by enhancing efficiency and reliability in England. This collaboration aims to provide Go-Ahead’s operating companies with valuable insights to boost network reliability and punctuality. CitySwift has already been successful in optimizing services for East Yorkshire Buses, Oxford Bus Company, and Go North East, leading to a 14% improvement in service punctuality, a 4% increase in customer journeys, and enhanced scheduler productivity.
The phased rollout of CitySwift will begin with Go North West and Kent Fastrack by the end of this year, followed by all other regional bus operating companies by 1 January next year. The London service is expected to be integrated by February, with Go-Ahead Ireland following suit in 2025. With the power of intelligent data processing, CitySwift is able to optimize over one billion passenger trips annually. By providing rapid and reliable performance insights, the platform enables teams to make informed decisions to enhance transportation services.
Matt Carney, the chief executive at Go-Ahead Bus, expressed the company’s dedication to improving service reliability and punctuality for the millions of customers who rely on their services nationwide. He emphasized that leveraging the AI-powered platform from CitySwift to optimize schedules and timetables will play a crucial role in achieving this goal. Alan Farrelly, the co-founder of CitySwift, highlighted the significance of the partnership with Go-Ahead Group in paving the way for smarter cities in the future. Since 2020, the collaboration has demonstrated tangible results in delivering more efficient, faster, and reliable bus services across the companies that have implemented the technology.
By harnessing the capabilities of CitySwift, Go-Ahead Group aims to revolutionize the public transport sector by leveraging data-driven insights to enhance operational efficiency and customer experience. This partnership underscores the importance of innovation and collaboration in driving sustainable improvements in the transportation industry. As technology continues to play a pivotal role in shaping the future of urban mobility, initiatives like the integration of CitySwift by Go-Ahead Group set a precedent for leveraging data analytics to optimize public transport services for the benefit of passengers and the community at large.