stay a step Ahead of requests. The hotel industry based on this objective a large part of its future projection. To achieve this it is including increasingly more artificial intelligence in your business. A long time ago that the robots were in the hotels; in 2016 Marriott was launched with a receptionist named Mario in your Ghent hotel, and other chains like Hilton or InterContinental have employed janitors mechanics.
There are those who predict that in five years robots when driving up to their hearts ‘ content by the hotels. Some hotels have long kept development agreements with large companies that invest in research in artificial intelligence (AI). One of these cases is the association of Marriott with the laboratories to this effect has the giant e-commerce Alibaba. Other as Accorhotels or Hilton Worldwide are buying startups and technology platforms by investing in its own technological capabilities.
The key is that not only does the customer enjoy the benefits of the IA, but that its implementation in the hotels help to improve the competitiveness. Input, Alibaba has already devised a robot that will do tasks such as serving food to guests or bring towels. Your speed -metre per second – will enable the hotel to improve customer service and time management. This robot buttons, they assert, “is the next step in the evolution towards cheap intelligent.” In fact, since about 80 hotels in the united States, France, Japan, Singapore, and Canada used a robot in distribution.
In the near future will not open the door of your hotel room and find a robot with the form of humanoide.Su territory shall not extend beyond the lobby and the hallways, for the time being. But you will find AI in another of its forms: the speakers. Amazon, Google, Sony, LG, Apple… many companies have developed or are working on speakers with brain and ears. Its technology, which some have specialized in hotel applications, as it is key.
Since we regulate the heating of the house with an app or the suitcase follows us through the airport without charging it, so imagine Siri, the wizard of your iPhone, I am always attentive to your needs. It is a reality a long time ago with devices like Amazon Echo, one of the speakers with higher status in the hotel industry. Artificial intelligence, Alexa, is also present in other industries such as the airlines. And a new patent will help you to know how to find the host: recognize audible signals such as cough and intonation, and will be able to provide, for example, medicines or suggest products.
The competition from Amazon in e-commerce,Alibaba also has its Tmall Genie. The AI of this speaker will only be necessary the voice, touch, or a gesture with the hand to satisfy many needs. It will be what customers will find in the hotels of the future, which until today are entirely dependent on human labour,” he said recently Lijuan Chen, director-general of Alibaba. “We have taken a new step on the road to the hotels smart”.
The giant chinese commerce has given even a further leap to the present for their own hotel without the staff… human:Flyzoo, where with the Tmall Genie is asking for food or change the channel. And that is also a branch of business to fatten the figures of Alibaba, as the hotel facilitates the purchase of articles and accessories only fotografiándolos with an app.
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