Generative AI has become increasingly popular over the years, allowing models to create human-like content in various forms such as text, images, audio, and video. While this technology has many potential applications across different industries, it also raises concerns about security and safety.
In a recent case study, ThinkCol, a consulting partner for AI/ML, collaborated with AWS to develop chatbot solutions using a Retrieval Augmented Generation (RAG) application framework. This framework includes LLM guardrails to ensure consistent and safe output. The process involves a 3-step guardrail flow consisting of pre-checking, answer generation, and post-checking, supported by AWS services.
The sophistication of large language models (LLMs) can lead to risks such as toxicity, fidelity, and appropriate usage. To address these risks, ThinkCol and AWS implemented various tools and techniques. For example, Amazon Comprehend is used for toxicity detection, while Amazon Titan family models remove harmful content from data before training.
ThinkCol has developed a guardrail solution to control AI responses and ensure reliable outputs. By following a methodology that focuses on accuracy and relevance, businesses can mitigate the risks associated with generative AI, such as providing misleading information or inappropriate advice. The solution includes pre-checking, answer generation, and post-checking steps to verify the accuracy and relevancy of the responses.
Continuous training and enhancement are key aspects of the solution, allowing the system to adapt to evolving queries and information. Clients can contribute to improving the Blocked Question Bank, while feedback mechanisms help refine the AI’s output based on user interactions.
By partnering with ThinkCol and adopting the Guardrail Solution, businesses can leverage generative AI while maintaining brand integrity and customer satisfaction. This responsible AI approach is essential in today’s business landscape to balance innovation with security and trust.
In conclusion, as generative AI continues to transform industries, it is crucial for businesses to prioritize responsible AI practices. By leveraging innovative solutions like the Guardrail Solution developed by ThinkCol and AWS, companies can navigate the challenges of generative AI while delivering high-quality, reliable outputs to their customers. Contact ThinkCol to explore how their AI solutions can help transform your business in the era of generative AI.