Infosys, an Indian IT services company, has announced a new partnership with Posti to enhance customer experience and operational efficiency in Finland, Sweden, and the Baltics. This collaboration will involve the use of AI-driven technologies, specifically Topaz, Infosys’ AI-first offering, to boost Posti’s operational efficiencies and service quality.
Through Infosys Cobalt and its Live Enterprise Application Management Platform (LEAP), Posti will benefit from NextGen Application Management Services to drive their cloud journey and improve business productivity. This strategic collaboration aims to further strengthen Posti’s IT systems, reduce outages, enhance cybersecurity measures, and modernize consumer-facing applications.
This partnership builds on the successful collaboration between Infosys and Posti over the past five years, which has already yielded positive results in IT system resilience, outage reduction, and cyber threat prevention. By leveraging AI technologies and cloud-enabled platforms, Infosys is committed to helping Posti stay at the forefront of innovation and customer service in the delivery and logistics industry.
The use of generative AI technologies through Topaz will enable Posti to streamline its operations, improve service delivery, and ultimately enhance the overall customer experience. With Infosys’ expertise in digital transformation and application management, Posti can expect to see significant improvements in efficiency and performance across its operations in Finland, Sweden, and the Baltics.
As businesses continue to adapt to the digital age, strategic partnerships like the one between Infosys and Posti demonstrate the importance of leveraging AI and cloud technologies to drive growth and innovation. By combining forces, these two companies are paving the way for a more efficient, customer-centric approach to delivery and logistics services in the region.
In conclusion, the collaboration between Infosys and Posti represents a significant step towards enhancing customer experience and operational efficiency in the delivery and logistics industry. Through the use of AI-driven technologies and cloud platforms, Posti is poised to achieve new levels of success in Finland, Sweden, and the Baltics. This partnership highlights the transformative power of digital innovation and sets a positive example for businesses looking to stay ahead in an increasingly competitive marketplace.