Sainsbury’s is facing backlash from customers at its Bath Road store in Chippenham over the recent increase in self-service checkouts. While the supermarket claims that the change was made to meet customer demand, many shoppers are unhappy with the new layout.
Customers like Steven Pope and Andy Bowman have expressed frustration over the long queues at manned tills caused by the installation of more self-scan tills. Some are even considering switching to competitors like Tesco, Asda, or Morrisons due to the inconvenience.
On the other hand, there are customers like Jo Linzinger and Anna Maloney who have mixed feelings about the change. Jo mentioned experiencing long queues at manned tills during a recent visit, while Anna appreciated the option to use self-scan tills when pressed for time.
Despite the criticism, there are also supporters of the self-checkouts like Rob Whiting, who values the efficiency of being able to quickly scan and pay for items without delays caused by lengthy conversations at manned tills.
In response to the backlash, a Sainsbury’s spokesperson explained that they regularly review their services to provide the most convenient experience for customers. They assured that colleagues are available to assist those who need help with the self-service checkouts and that manned tills are still available for customers who prefer them.
While the self-checkout change has stirred up mixed reactions among shoppers, Sainsbury’s is standing by their decision to cater to customer demand and provide a variety of checkout options to accommodate different preferences.