Wild Island Adventure Park in the US recently introduced an automated food and beverage ordering system to enhance the guest experience. By utilizing Epson m-Series PoS printers, the park aims to streamline its operations and reduce wait times for visitors. This new system includes the Truffle GoBox, a contactless food and beverage locker, which has been installed in 16 locations across the park.
Kelly Smiley, the Food and Beverage Director at Wild Island Adventure Park, highlighted the challenges they faced prior to implementing this new technology. The park’s kitchen struggled to keep up with the growing number of park attendees, resulting in long wait times and guest complaints. The introduction of the automated ordering system allows guests to place their orders through QR codes placed throughout the park. Once the order is ready, guests receive a unique QR code to unlock their designated GoBox for pickup.
Before this system was in place, guests had to wait in long lines at the main kitchen, sometimes for up to 1.5 hours. With the new setup, guests can enjoy the park while their food is being prepared, leading to a more seamless experience. Additionally, the deployment of the Truffle GoBoxes and Epson printers has helped reduce labor hours in the kitchen, allowing staff to be reallocated to other departments.
Omer Choudhary, the CEO and Founder of Truffle Systems, emphasized the goal of enhancing the dining experience for both customers and businesses. The partnership with Wild Island Adventure Park showcases the commitment to using technology to simplify and elevate hospitality services. Epson PoS printers have been a reliable choice for the park, with the new m-Series printers integrated with the Truffle GoBoxes proving to be efficient and durable.
The Epson PoS printers have been essential in maintaining high-speed transactions, especially during peak hours. The durability and longevity of these printers have made them a valuable asset for the park, requiring minimal maintenance over the years. Mauricio Chacon, the Group Product Manager at Epson America, expressed delight in seeing the success of Wild Island Adventure Park in improving guest experiences through innovative technology solutions.
Looking ahead, the RTIH Innovation Awards will be highlighting PoS solutions as a key focus area in their upcoming edition. This platform celebrates global tech innovation in the retail sector, recognizing companies that are driving change and enhancing customer experiences. The commitment of businesses like Wild Island Adventure Park to embrace technological advancements underscores the importance of adapting to meet the evolving needs of customers in a digital age.