passengers in Frankfurt in may, in the future, at the ticket vending machine live Video advice. This new feature of the Rhein-Main-Verkehrsverbund (RMV) and the transport company (VGF) test for Wednesday at two stations. The two converted machines are at the stop Willy-Brandt-Platz and Bornheim Mitte on the B-level. Three more vending machines at the stations, the main station, the Highest railway station and Festhalle/Messe to be fitted in the next few weeks, also with the Video advice function. According to the FGC, the conversion of a device will cost around 3500 euros.
“in Spite of digitization, this offer is also a sign of personal advice,” said RMV-managing Director André Kavai at the idea of a vending machine at the Station Willy-Brandt-Platz. There, there was a high number of passengers, and some passengers, such as tourists or senior citizens, not to deal in part with the vending machines knew. Therefore, there is now in the selected devices every day, including Sundays and holidays, from 7 to 20 clock, a consultant to the live Video added.
He can speak German or English and, for example, on Connections, tariffs or mobile-Tickets information. He also has access to the screen, so that he can make the selection of the respective Tickets. “Buy a Ticket from the vending machine will be easier,” said FGC Director Thomas Wissgott. “Only you have to pay yourself.” For the Video consultation, 45 employees of the RMV, a subsidiary of rms have received special training.
Digital, but personally
To identify the machine in a yellow livery and the prompt are “Talk to me!”. The test phase is for two years and is intended to show whether and how the passengers use the Video consultation. In the case of a positive response, a conversion of other machines is possible, then, possibly, to smaller, decentralized, and nearby train stations.
