Many consumers are still waiting for the refund of the flight cost for travel, you could not compete because of the Corona-crisis. The refund to be running slow –this was recently granted to Lufthansa-Chef Carsten Spohr, referring to the large number of cancellations. According to the German travel Association (DRV) goes it alone in Germany, flight tickets to the value of around four billion euros.
These cancellations would not currently handled by the airlines and could not be paid back to the customers, said a DRV spokesman for the “image”-newspaper. Not only passengers waiting for their money. “The consequences of this behavior, the major airlines are for the for the flight ticket sales, licensed sales partner, existence-threatening. If you are unable or reluctant to economic distress, because the airlines fail to fulfil their obligation to repay.“
Spohr had apologized in front of a good week for the customers who do not have your money for cancelled Tickets back. The resources had been increased significantly, in order to speed up the processing. So there is more staff in the Call centers. In the next six to eight weeks, the repayment of the jam should be processed.
