Who doesn’t know this: Just landed on vacation, for example in Mallorca or – as in this case of a Berlin family – in Palermo. Crowds at the luggage belt, the landlord is waiting at the holiday home. Now quickly pick up the rental car that was previously booked on the Internet. With additional insurance, because the online booking portal Opodo would otherwise have provided for a high deductible in the event of damage. This insurance cost 60 euros. Alright. Booked, paid and the good feeling of having arranged everything.

But it crashes at the rental car counter. The bold lady there doesn’t want to know anything about the insurance company, the deductible is by no means gone, she explains to the Berliners. Talks about vandalism and the bad traffic. “You are in Sicily.” The customer has to pay for such damage – unless he takes out additional insurance – for another around 250 euros. The lady threatens, it’s hot, time is of the essence.

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