The main problem with the elderly Spaniards in the new digital era is far from, dealing with public administration at its different levels.
70% of those over 65 ensure that the most “difficult” for them is to relate online with public services, compared to 20% that consider it “easy”.
This appears in a mettercopy survey for financial entities to which the world has had access and that was outlined last Tuesday by the president of the Spanish Association of Banking, José María Roldán in the Forum of the New Economy.
With these data, banking is armed from arguments against the First Vice President, Nadia Calviño, who has demanded measures against financial exclusion and is supporting a mobilization of firms over 65 years of age due to the growing difficulty of branches
.
According to the metercopy survey, what this segment of the population needs is that Calviño, which includes the digital agenda in the portfolio of it, supports them not so much before banking, but before the administration itself.
Also a majority (60%) of those who are over 50 are in the first position to the administration for the difficulty of making digital arrangements with their public services.
However, the percentages go down – even attached graph – when the probes have less 49 years without the problem, stop being widespread for all ages.
Even 41% of the youngest consider “difficult” to try on line with the different levels of public administration.
The second position in difficulty for the elderly Spaniards are supplies and services companies such as telephone operators or electric companies.
In its case, 51% of those over 65 see “quite or much or much difficulty” to interact with them.
The third place in the most problematic ranking is occupied by getting a medical appointment, which 49% of the elderly considers particularly difficult.
The most complicated fourth is to acquire a plane ticket, according to 48%, while only fifth post appears, with a tie among those over 65 that see easy management and those who see it difficult.
However, Metroscopia concludes that the risk of digital exclusion in the new Spanish economy exists and this is perceived by citizens.
“Practically all Spaniards share the idea that the digitization process can involve an overlooking towards the elderly.”
This is considering 95% of the probes, compared to 5% that argues that this danger is exaggerated.
Among those between 18 and 34 years, they also consider that overlooking the elderly is a real problem.
This is thus affirmed by 87% of this segment of the population.
Metroscopia also sees clear that the Valencian retiree campaign Carlos San Juan with 600,000 firms in favor of greater face-to-face care in banking has been a success.
“Three out of every four Spaniards over 65 are aware of the signature collection campaign I am older, but not idiot.”
Only 37% have not heard of her, according to him.
Calviño has turned with San Juan in these last days of electoral campaign and addressed him – “What a coincidence!” He told him- when he made statements to the press abroad of the Ministry of Economy after being received by the Secretary General of the
Treasure, Carlos Body.
Banks have been forced to react and have raised the Government a battery of measures to improve attention to these clients.
Among these measures, included in the document prepared by the Banking Blanks and ECSC highlights the commitment of more personalized attention at branches and with more schedule.
Also preferred treatment by phone and commitment to make operations with ATMs or mobile applications easier.
Entities such as Avanca or Banco Santander have already announced extending the schedule in the window until 2:00 p.m. which is one of the claims of the so-called platform for senior and pensioners.
