New Jersey American Water was awarded the prestigious J.D. Power award for being the top utility in customer satisfaction in the Northeast for two years in a row. The award was received on May 21, 2025, and it was a moment of pride for the company. Mark McDonough, the president of New Jersey American Water, expressed his gratitude for the recognition and credited the hard work and expertise of the employees for this achievement. He emphasized the commitment of the teams to provide quality water and wastewater services to the 2.9 million people who rely on them every day.
The U.S. Water Utility Residential Customer Satisfaction Study, now in its 10th year, evaluates the satisfaction levels among residential customers of 91 water utilities across different regions and size categories. New Jersey American Water stood out in the Northeast Large region by excelling in various dimensions like information provided, level of trust, ease of doing business, total monthly cost, people, and resolving problems or complaints. The company’s focus on effective communication and customer-centric approach has set a benchmark for others in the industry.
In addition to being ranked number one in the Northeast Large region, New Jersey American Water also scored high in six out of eight dimensions measured in the 2025 study. The Northeast region comprises nine water utilities, including states like Connecticut, New York, and Pennsylvania. The company’s dedication to delivering reliable and affordable water services while prioritizing customer satisfaction has been key to its success. The commitment to making informed decisions and conserving water has been appreciated by customers and industry experts alike. For more updates on business news, readers can visit NJB News Now for the latest updates.
